While United did not operate the flight, Ms. Ahmad was our customer and we apologize to her for what occurred on the flight. After investigating this matter, United has ensured that the flight attendant, a Shuttle America employee, will no longer serve United customers.

United does not tolerate behavior that is discriminatory – or that appears to be discriminatory - against our customers or employees.

All of United’s customer-facing employees undergo annual and recurrent customer service training, which includes lessons in cultural awareness. Customer-facing employees for Shuttle America also undergo cultural sensitivity training, and United will continue to work with all of our partners to deliver service that reflects United’s commitment to cultural awareness.